![]() ![]() The battery charge is stuck at a certain percentage.The battery discharges quickly or does not last.The battery is not recognized by the laptop.The AC adapter is plugged in but not charging the battery.The laptop battery does not charge or does not hold a charge. ![]() To learn more, see the Swollen battery information and guidance article. NOTE: If you see that the battery pack is swelling, Dell recommends discontinuing using the battery and replacing it with a Dell-authorized battery. Do not use a battery from other computers with your computer. Using a third-party or non-Dell battery, or an incompatible battery may increase the risk of fire or explosion. See the suggested quick steps below if you are experiencing any of the following symptoms.ĬAUTION: Dell recommends using a compatible battery purchased from Dell that is designed to work with your Dell laptop. Dell laptop batteries are designed specifically for each Dell laptop. Lithium Ion or Li-ion batteries are the most commonly used batteries in laptops and other devices.
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